Frequently Asked Questions

All orders are processed within 3 to 5 business days. Processing time does not include shipping time. You will receive a confirmation email with tracking information once your order has been shipped.

Once an order is placed, we begin processing it immediately. If you need to make changes or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.

Yes. You will receive an email confirmation immediately after placing your order. If you do not receive this email, please check your spam folder or contact us for assistance.

Standard shipping typically takes 8 to 12 business days after your order has been processed. This is an estimate and not a guarantee. Delivery times may vary depending on your location and carrier delays. For more details, please review our Shipping Policy.

Yes, we ship to most countries worldwide. International shipping times and costs vary by destination. Please note that customs duties and taxes may apply depending on your region and order value. These fees are the responsibility of the customer.

Customers are responsible for providing accurate shipping addresses. If you realize you entered an incorrect address, please contact us immediately. We cannot guarantee address changes once an order has been shipped. If a package is returned due to an incorrect address, additional shipping fees may apply.

Once your order has shipped, you will receive an email with a tracking number and a link to track your package. You can use this information to monitor the delivery status of your order.

If tracking shows your package as delivered, responsibility transfers to the customer unless the carrier confirms a misdelivery. Please check with neighbors, building management, or the delivery location. If you believe there was an error, contact us and we will assist you in filing a claim with the carrier.

We accept returns within 7 days from the confirmed delivery date. Items must be unused, unworn, and in their original condition with all tags attached. Customers are responsible for return shipping costs. For full details, please review our Return Policy.

To initiate a return, please contact us with your order number and reason for return. We will provide you with instructions on how to proceed. Returns must be requested within 7 days of confirmed delivery.

Yes, exchanges are allowed based on stock availability. If you would like to exchange an item for a different size or color, please contact us within 7 days of delivery. Exchange requests are subject to the same conditions as returns.

Customers are responsible for all return shipping costs unless the item received was defective or incorrect. We recommend using a trackable shipping method to ensure your return is received.

Refunds are processed within 5 to 7 business days after we receive and inspect your returned item. The refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

We accept a range of secure payment methods, including major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, Shop Pay, Klarna, UnionPay, and other available options displayed at checkout.

Available payment methods may vary depending on your location and device.

Yes. All transactions are processed through secure, encrypted payment gateways that comply with industry security standards (PCI-DSS).

Aionwear does not store or have direct access to your full card details. Payment information is handled securely by certified third-party payment processors.

If your payment is declined, we recommend contacting your bank or payment provider directly, as security verification systems may block certain transactions automatically.

Customs duties and taxes may apply depending on your region and the value of your order. These fees are determined by your local customs authority and are the responsibility of the customer. We recommend checking with your local customs office for more information.

Each product page includes a detailed size chart to help you find the best fit. We recommend measuring yourself and comparing your measurements to the chart. If you have questions about sizing, please contact us before placing your order.

We make every effort to display product colors as accurately as possible. However, minor color differences may occur due to screen settings and lighting conditions. These variations are not considered a defect or reason for return under our policy.

Care instructions are included on the product label and description. We recommend following these guidelines to maintain the quality and longevity of your items. If you have specific care questions, please contact us.

Restocking depends on product availability and demand. If an item you want is sold out, please contact us to inquire about future availability.

If you have any concerns about your order, please contact us first. We are committed to resolving issues quickly and fairly. Most problems can be addressed without the need for a payment dispute.

We strongly encourage you to contact us before filing a payment dispute or chargeback. Filing a dispute without attempting to resolve the issue directly may result in additional fees and delays. We will work with you to find a fair solution. For more information, please review our Terms of Service.

If you believe your item does not match the product description, please contact us within 7 days of delivery with photos and a detailed explanation. Please note that minor color differences due to screen settings are not considered a valid reason for a return or dispute.