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Aionwear is an international fashion brand shipping worldwide. This Shipping Policy outlines how orders are processed, shipped, and delivered. We aim to provide reliable global delivery while maintaining transparency regarding timelines, responsibilities, and potential delays.
All delivery timeframes provided are estimates and are not guaranteed delivery dates.
Order Processing Time
All orders are processed within 3–5 business days after payment confirmation. Processing includes order verification, quality inspection, packaging, and preparation for shipment.
Orders are not processed on weekends or public holidays. During peak seasons, promotional events, or high order volumes, processing times may extend slightly. If a significant delay occurs, we will notify you using the contact details provided at checkout.
Shipping Time Estimates
Once dispatched, standard shipping delivery time is estimated at 8–12 business days depending on destination.
Shipping time begins after the order has been processed and handed to the carrier. Transit times may vary due to customs clearance, carrier conditions, weather disruptions, or regional service limitations.
Shipping rates are calculated and displayed at checkout based on your order value and destination.
International Shipping
Aionwear ships to multiple regions across North America, Europe, Asia, the Middle East, Oceania, and selected additional territories.
International deliveries may be subject to customs procedures and local postal handling practices that are outside our control. We are not responsible for delays caused by customs authorities or local courier services.
Customs, Duties & Taxes
Depending on your country and order value, import duties, VAT, or customs fees may apply.
In certain regions and for qualifying order values, Aionwear may cover customs-related charges. However, coverage depends on destination and order amount and is not guaranteed for all shipments.
If customs fees are not covered, the customer is responsible for any import duties, taxes, or clearance fees imposed by local authorities.
Refusal to pay customs fees may result in the parcel being returned or abandoned. In such cases, original shipping costs are non-refundable.
Address Accuracy & Failed Delivery
Customers are solely responsible for providing complete and accurate shipping information at checkout.
Aionwear is not responsible for delivery delays, additional charges, or lost shipments resulting from:
- Incorrect or incomplete shipping addresses
- Unclaimed packages
- Failure to respond to carrier delivery attempts
If a shipment is returned due to address errors or failed delivery attempts, reshipping fees may apply.
Tracking Information
Once your order ships, you will receive a confirmation email containing tracking details. Tracking information typically becomes active within 24 hours.
Customers are responsible for monitoring tracking updates and contacting the local carrier directly if delivery coordination is required.
Lost, Stolen, or Delayed Packages
If your shipment is delayed beyond the estimated timeframe, please contact us so we can initiate a carrier inquiry.
If tracking confirms delivery to the address provided at checkout, the shipment is considered fulfilled. Responsibility transfers upon confirmed delivery unless the carrier formally determines misdelivery after investigation.
Claims of non-delivery where tracking shows “Delivered” require a formal carrier investigation before any resolution is considered.
Repeated, inconsistent, or suspicious lost-package claims may require additional verification and documentation.
Delivery Confirmation & Liability Transfer
Once the parcel has been handed to the shipping carrier and tracking is issued, it is considered in transit.
Aionwear’s responsibility for physical delivery ends when the carrier confirms delivery to the address provided by the customer.
We are not liable for packages reported as stolen after confirmed delivery unless an official carrier investigation confirms an error.
Force Majeure
Aionwear is not liable for delays or failure to deliver due to events beyond our reasonable control, including but not limited to natural disasters, transportation disruptions, labor strikes, customs inspections, regulatory changes, political instability, pandemics, or other force majeure events.
Peak Season Notice
During high-demand periods such as holidays, promotional campaigns, and seasonal launches, processing and shipping times may extend beyond standard estimates.
We recommend placing orders early during peak seasons to avoid potential delays.
Shipping Restrictions
We reserve the right to restrict or decline shipments to certain regions based on carrier limitations, legal restrictions, or risk assessments.
Order Modifications After Shipping
Once an order has been dispatched, we are unable to modify the shipping address or redirect the shipment. Any redirection requests must be handled directly with the carrier where available.
Contact Information
For shipping-related inquiries, please contact:
Email: info@aionwear.com
Contact page: www.aionwear.com/pages/contact-us
Shipping Questions
How long does order processing take?
All orders are processed within 3–5 business days after payment confirmation. Processing includes order verification, quality inspection, packaging, and preparation for shipment.
How long does shipping take?
Once dispatched, standard shipping delivery time is estimated at 8–12 business days depending on the destination. Delivery times are estimates and may vary due to carrier conditions, customs processing, or regional service limitations.
Do you ship internationally?
Yes. Aionwear ships to multiple regions across North America, Europe, Asia, the Middle East, Oceania, and selected additional territories.
Will I have to pay customs duties or taxes?
Depending on your country and order value, import duties, VAT, or customs fees may apply. In certain regions and for qualifying order values, Aionwear may cover customs charges. If customs fees are not covered, the customer is responsible for any import duties or taxes imposed by local authorities.
What happens if I enter the wrong shipping address?
Customers are responsible for providing accurate shipping information at checkout. Incorrect or incomplete addresses may result in delivery delays, failed deliveries, or additional reshipping fees.
How can I track my order?
Once your order ships, you will receive a confirmation email containing tracking details. Tracking information usually becomes active within 24 hours after shipment.
What happens if my package is delayed?
If your shipment is delayed beyond the estimated delivery timeframe, please contact us so we can initiate a carrier inquiry.
What happens if my tracking says delivered but I did not receive my package?
If tracking confirms delivery to the address provided at checkout, the shipment is considered fulfilled. Claims of non-delivery require a formal carrier investigation before any resolution can be considered.
Who is responsible once the package is delivered?
Once the shipping carrier confirms delivery to the address provided by the customer, responsibility for the package transfers from Aionwear to the recipient unless a carrier investigation confirms a delivery error.